Frequently Asked Questions

Doogacci.ca is currently shipping to Canada only. More shipping destinations will be available soon. Sorry for any inconvenience. For shipping to United States, please contact our customer service team.

All prices are in Canadian dollars(CAD). 

 

Return Policy

DOOGACCI product that is purchased online (excluding promotional or sale items) can be returned or exchanged within 30 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. All merchandise must be returned unused, unwashed and be accompanied by the original hang tags. The condition of the product is left at the discretion of DOOGACCI.



Your card will be charged once your order has been shipped. Please note that a pre-authorization is placed on your card when you submit an order, however the payment is not processed until the order has been shipped.

 

Can I cancel or change my order once it has been placed?

No, once an order has been placed we are unable to alter or cancel the order. We start processing orders immediately after they are placed to ensure they arrive as quickly as possible. If you need to cancel your order, please reach out to us as soon as possible and we will do our best to assist you!

 

Your order will be shipped Ground Service unless you select the Express Service. Please allow 1 business day for processing. Once shipped, orders are generally received within 2-5 business days*. We do not ship on Saturdays, Sundays, or holidays.

While we will do all we can to ensure your order is delivered on time. DOOGACCI cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

*Remote/distant regions may experience higher transit times.

 

We offer standard ground and express shipping with Canada Post. Please allow 1 business day for order processing and note that holidays are not included in the estimated delivery times.

Shipping Type

  Cost

  Estimated delivery time

Standard Ground

  Free*

  2-5 Business Days

Express

  $12.99

  1-2 Business Days

*Free standard shipping for all orders over $199+.

 

We require a signature upon delivery for all orders over $500. Orders that do not require a signature may be left at your shipping address if you are not home. We suggest that if you will not be home and are concerned about your order’s delivery, to use your work address as the shipping address to ensure you receive your package.